Return Policy

Our Return Policy:

We understand that sometimes you may need to return or exchange an item, and we at Lady Love want you to be fully satisfied with your purchase. If you are not fully content or satisfied with your purchase, you may return unworn, unwashed merchandise with all tags attached within 30 days for an exchange or refund (*).


All returns or exchanges must be accompanied by a Return Authorization Number. You can obtain a Return Authorization Number (RA#) by contacting us with your order number and reason for return.

Refunds for items returned within 30 days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than 30 days after the purchase date will be in the form of a merchandise credit redeemable with your next purchase. Please allow us 15-20 business days to receive and process your return. If you request an exchange, there will be no shipping and handling charge on your first exchange (additional payment is required to request express delivery on your exchange).

 

How to Return Goods:

Please contact us with your order number and reason for returning or exchanging an item as soon as you possibly can and we will reply to you with a Return Authorization Number as promptly as possible. After obtaining the Return Authorization Number (RA#), please write the RA# on the package with the items you would like to return, and also a copy of the email sent to you containing the RA #. Without the RA#, your return cannot be processed.

Please make sure all tags and packaging are intact, and that items are packaged to protect their shape. We also ask that, due to the delicate molded structure of some bra cups, you return items in a protective box to insure a full credit. We strongly encourage you to send your returns and exchanges using certified, insured, or return receipt services from the USPS as we cannot be held responsible for items lost in transit. Please send the items for return or exchange to:

 

Lady Love Intimate Apparel

44 West 125th Street

New York, NY   10027

 

 

(*)Important Notes about Returning Undergarments:

  • We are committed to selling only brand new items in pristine condition. For the peace of mind and health of all our customers, we reserve the right to refuse returns on items that may not meet hygiene and health regulations.
  • We're sure you expect the panties you buy from Lady Love to be in brand new and in pristine condition. That's why we request that, if you're unsure about your purchase, you try your new panties on only over your own clean underwear. All returned panties and other items with a crotch are closely examined and tested: we never put previously worn underwear back into our inventory. If we believe an item has been tried on or worn, we cannot accept it as a return or exchange.
  • We suggest you do not wear perfume, deodorant, or lotions when trying on your purchase. These can leave marks or scents, which may make the item non-returnable.

Please note that we do not provide credit on your shipping charge unless we have made an error or if you have received an item which is defective.

Final Sale items are non-refundable and non-exchangeable.